Bite City Zombie Crowd.io · Player control
Delete your account
Request deletion of your Bite City game account and associated cloud progress from Playluma. You do not need to reinstall the app to make an email request.
Request deletion by email
Send your request from the email address linked to your Bite City sign-in, if you can. Use the subject Bite City Account Deletion, and tell us your sign-in provider (Google or Apple) and player nickname. If you cannot use that email address, explain this so we can arrange a reasonable ownership check.
Email a deletion request →Or email tkitfacn@gmail.com directly. The button opens your email application; you must send the email to submit the request. This page does not itself delete or submit account data. Never send passwords, sign-in codes, authentication tokens or payment-card information.
Delete inside the game
- Open Bite City and go to Settings from the cloud/account control on the home screen.
- In the account section, choose Delete account.
- Confirm the account and complete any recent Google or Apple sign-in requested for ownership verification.
- Confirm deletion. If an error occurs, complete the retry shown in the game or email us using the route above.
What is deleted
- Your Bite City Firebase Authentication game account.
- The account’s cloud-save progression, balances, unlocks, cards, rewards and saved purchase-delivery records.
- The associated optional cloud profile.
- Local game progress on the device completing the in-game deletion flow.
What can remain
- A minimal marker under the former game user ID containing deletion status, schema/revision and server timestamp. This prevents another device’s delayed save from restoring deleted progress. It contains no saved progression, email or name and remains while necessary for that protection.
- Google Play/Apple payment and purchase-history records, controlled by the relevant store.
- Limited support correspondence, security, fraud-prevention or legally required records for the period needed for that purpose; provider analytics/diagnostic records subject to their retention controls, and irreversibly aggregated statistics.
- Local copies on other offline devices until you clear their app storage. Online room information may remain until the room/session ends.
Verification and timing
We may contact you to verify account ownership before acting. We aim to complete verified email requests within 30 days, subject to applicable law and any permitted extension or necessary retention. If more information or time is needed, we will explain this in our reply. A request is not complete merely because you opened the email link.
Before deleting
Deletion is intended to be permanent. You may lose progression and access to paid benefits saved with the game account. It does not delete your Google or Apple account, cancel store arrangements or automatically request a refund. For billing disputes or refunds, use the store’s support process.
Guest players
If you never signed in, progression is local and there is no cloud game account created by guest play. Clear Bite City’s app storage or remove its local data through your device settings. This removes local progression and may remove access to locally stored purchase benefits. Contact support if you need help with data processed by a connected service.