Trophybound Manager · Account help
Delete your account
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You can delete an account inside Trophybound Manager or request deletion by email if you no longer have access to the game. Read the data scope below before you continue.
1. Start an external deletion request
Use this option if the game is no longer installed, you cannot sign in, or you also want us to review multiplayer and social records that are stored separately from the automatic in-game deletion flow.
Email playluma support
Request deletion without opening the app
Send the request from the email linked to your account where possible. The prepared email includes a checklist so we can locate the right Trophybound Manager account.
Email deletion requestOr email tkitfacn@gmail.com with the subject “Trophybound Manager Account Deletion Request”.
2. Delete an account in the game
- Open Trophybound Manager on a device where you can access the account.
- Open Settings from the game interface.
- Select Account in Settings.
- Select Delete Account and read the warning.
- Confirm deletion. You may be asked to sign in again with email, Google or Apple.
A recent sign-in may be required before a sensitive account operation can be completed. If verification fails or the sign-in method is no longer available, use the email request above.
3. What the current in-game flow deletes
After confirmation succeeds, the current automatic deletion flow removes:
- the linked Trophybound Manager game account;
- the account’s cloud profile, synchronized save data and Player ID records;
- the current cloud career and its previous recovery copy; and
- the active local career on the device used to complete deletion.
This removes the Google or Apple sign-in association stored with the deleted game account. It does not delete your separate Google account, Apple Account or app-store account. Provider-level app authorization can also be reviewed in your Google or Apple account settings.
5. What to include in your email
Include as much of the following as you have:
- the email linked to the account, including an Apple private-relay address if used;
- your in-game Player ID;
- your sign-in method: Email, Google or Apple;
- your platform: Android or iOS; and
- your manager name and club name, if available.
Never email us your password, one-time verification code, any account access token, full store receipt with payment details, or payment-card information.
6. Information that may remain
Some information may remain after an account deletion request:
- Google Play or Apple App Store purchase and transaction records, which are controlled by the applicable store and retained under its policies;
- limited records needed for security, fraud prevention, legal compliance, accounting or the handling of a dispute, for only as long as that purpose requires;
- aggregated or irreversibly de-identified analytics that can no longer identify an account;
- diagnostic records retained according to the relevant service-provider configuration; and
- temporary backup copies until they are overwritten or expire under the provider’s normal backup cycle.
A local copy on another offline device may remain until you clear Trophybound Manager’s app storage or remove the game from that device. Deleting your game account is not a request to delete a Google, Apple or store account.
7. Before you delete
- Deletion is intended to be permanent and cannot normally be undone.
- Your career, club progress, squad, inventory, balances, rewards and cloud save may be lost.
- You may no longer be able to use friends, chat or multiplayer history linked to the account.
- Deleting the account does not automatically request a refund from Google Play or Apple.
If you only want to stop personalized advertising or change tracking permission, use the privacy controls in the game or your device instead of deleting the account.
8. Verification and timing
We may reply to the linked email address or ask for reasonable account details to verify that the request comes from the account holder. We will not ask for your password or authentication token.
We aim to acknowledge requests promptly and normally complete a verified request within 30 days. A different period may apply where local law permits or requires it, the request is unusually complex, or limited retention is legally required. If so, we will explain the delay or retained category in our response.
9. Guest play and local data
If you used guest play without linking a permanent sign-in method, some career information may exist only on your device. Use the available account or local-data controls in Settings, or clear Trophybound Manager’s app storage through the device. If you are unsure whether an anonymous online identifier or social record remains, send the email request above.
For more detail about information used by the game, read the Privacy Policy. The rules for using Trophybound Manager are in the Terms of Service.
4. Multiplayer and social records need a support request
Important: the current automatic in-game flow does not yet purge the separately stored multiplayer profile, friends, friend requests, blocks, chat, referral and related social records.
To request review and removal of those records, send the external deletion request above and state that the request must include multiplayer and social data. This step is also required if you cannot open the game. Support will verify ownership and confirm the scope and outcome of the request by email.